Cancelation and Refund Policy
At KiwTech.com, we value your trust and aim to deliver the best possible digital services. However, if for any reason you’re not satisfied, we offer a fair and transparent refund process, as described below.
1. Refund Policy for Digital Product Bundles (e.g., SEO Tools, OTT Access, etc.)
Once the digital product (such as SEO tools, OTT bundles, or any login-based service) is delivered via email or dashboard access:
If the login credentials (username/password) provided do not work, we will:
Recreate and resend your login details within 24–48 hours.
Provide technical support to resolve the issue.
If even after support, the access still doesn’t work and you are unable to use the service for more than 3 days due to technical reasons from our side:
We will process a refund after deducting 18% GST from the total amount paid.
Note: No refund will be processed if the access was successfully delivered and used even partially.
2. Refund Policy for Lead Generation & Ecommerce Product Review Services
Lead generation and ecommerce review services generally take 3–4 business days for delivery.
If, after delivery:
You do not receive qualified leads, or
The reviews are not as per agreed quality/quantity, then:
✅ We will calculate the actual amount spent on advertising (Facebook/Google) and deduct that from the total amount paid.
💰 The remaining balance will be refunded to you.
Example:
If you paid ₹10,000 and ₹4,000 was used in ad spend, we will refund ₹6,000.
3. Important Conditions
All refund requests must be made within 7 days of delivery.
Refunds will be processed to the original payment method within 5–7 working days.
We may request additional details (e.g., screenshots, ad dashboard access) to verify the issue before initiating a refund.
4. No Refund Situations
Change of mind after purchase
Services were delivered and used successfully
Delay caused by incorrect information provided by the customer
Product misuse or violation of terms
5. How to Request a Refund
To initiate a refund, please contact us at:
📧 Email: support@kiwtech.com
Subject: Refund Request – [Your Order ID]
Please include:
Your name
Order ID
Date of purchase
Reason for refund request
Any relevant screenshots or proof
6. Policy Updates
We reserve the right to update this Refund Policy at any time. Any changes will be reflected on this page with a new effective date.